Returns
You have the right to cancel your order without giving a reason up to 14 days after receiving it.
After cancellation, you have another 14 days to return your product.
You will then be credited the full order amount including shipping costs.
If you exercise your right of withdrawal, the product with all supplied accessories and, if reasonably possible, in its original condition and packaging will be returned to us.
Pack the products securely and in good, preferably original, packaging so that it cannot be damaged during transport. Please note that the original packaging is as undamaged as possible.
We also request that you do not write on or stick stickers to the original packaging, but use a box around the original box.
When we receive your shipment, we will check it.
If there is demonstrable wear or damage, we reserve the right to offset that damage against the amount to be refunded. This is called depreciation. If you can only return the received product partially, damaged or not at all, we will offset the depreciation.
This does not apply when the depreciation is solely due to checking the received product, as is also the case in a store.
You can reduce the risk of depreciation by not using the product and not doing anything that affects the value of the product.
Depreciation is the difference between the new price of the product and the amount for which we can still sell it.
Example: You buy something for €50. We receive this product returned so damaged that we can still sell it for only €20. The depreciation is then €30. New price €50 minus depreciation €30 = Amount to be refunded to you €20.
The right of withdrawal does not apply to products that we have specially ordered for you.
You will receive your money back no later than 14 days after the dissolution of the agreement.
Always enclose a proof of purchase (e.g. copy of the invoice or packing slip) for a quick handling of the return.
You must pay for the return shipping costs yourself.Always keep your shipping receipt so that you can claim any loss or damage from your carrier.
You can find an example text for withdrawal here: Download model withdrawal form: Download modelformulier voor herroeping